Our warehouse is still open but dispatch may take longer during this time.

Please note that by changing store you will lose your cart. Are you sure you want to proceed?

Managing customer queries

We are here to help you help your customers with all their KeepCup questions. As a business that also sells directly to customers, we field a large number of enquiries in all areas, from product options to care information to materials choices.

We want to share our knowledge with you, so that we can partner in providing the best possible service to all our customers, no matter where they buy their KeepCup.

Product and care information

The Help Centre on our website contains many articles about the care of our products, common use questions, materials and more. 

If you have a question from a customer, this should be your first port of call. 

 

Understanding more about our business

Our website is always the best and most up-to-date spot for all product and care information, as well as details around responsible business.

The KeepCup story >

Our impact >

Considered design >

Manufacture and assembly >

Giving and advocacy >

 

Credits and returns advice

For advice on how best to handle customer returns, and how we manage credits, please see credits and returns <link to toolkit page >

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Link CTA >

 

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Our faulty glass is ground down and recycled locally into either bottles, glasswool insulation or used to replace sand in road base. Recycling into road base is polarising, as it locks material into a product from which it can’t readily be extracted and recycled again. However, in road base, the glass that may otherwise end up in landfill, replaces sand which is a finite resource, so we view this as a win until local infrastructure and manufacturing can support low volumes of recycled glass being used in new products.