FAQ's

We offer standard shipping within Australia which incurs a flat shipping fee of $12.00, orders over $80 are free. More information can be found in our Shipping Policy

Yes, we ship internationally from our distribution hubs in Australia, the UK and the US.

Yes, we offer an order pickup service from our office in Melbourne, allowing you to place your order online and collect it in person at a time that suits you. Once your order is ready, you’ll receive a confirmation email with pickup details.

Delivery times within Australia are generally 1-5 business days after fulfilment. Other regions are generally 4-8 days. More information on this can be found in our Shipping Policy

Once your order has been shipped, you’ll receive an email with your tracking details so you can follow its journey to your doorstep.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can find more information regarding returns in our Returns and Refund Policy

We design KeepCup products to last - but if something’s not right, we’ll make it right.

If your product arrives damaged or develops a fault, submit a warranty claim and we’ll take it from there. Our warranty covers manufacturing defects and faults, not the knocks, drops and wild rides of everyday life. For the full details of what's covered and what isn't, take a look at our Returns and Refund Policy

Our range is designed around how you drink

• Reusable Cups (Brew, Brew Cork, Original, Thermal):

Uses our press-on lids that are splashproof (like a takeaway cup), ideal for short trips from café to car, desk or home. Available in glass, lightweight plastic, and insulated stainless steel.

• Commuter

Insulated stainless steel with a leakproof sipper lid, designed for drinking on the go and safe to carry in your bag. 

• Ora Bottle

The bottle you’ll actually reach for. The KeepCup Ora Bottle is designed for everyday use - at home, at work, and on the move. A smooth sip, one-touch lid, and dual sip or chug functionality makes it easy to carry, wherever the day takes you

• Cold Cup range

Iced coffee cups for every day, made for cold brew, boba, matcha and smoothies. If the straw fits, we've got the solution. Choose from lightweight plastic, glass with a sleeve or cork band or spillproof insulated stainless steel.

Choosing the right size depends on your drink of choice and how you like to enjoy it. From espresso to an XL Iced Cold Brew, we’ve got a size to match.

For a full breakdown of sizes, capacities and measurements - check out our size guide

All our products are designed to be easy to clean and reassemble. Most components are dishwasher safe (top rack), though we recommend hand washing to keep your cup looking its best for longer.

For step-by-step instructions, care tips, and material-specific advice, visit our product care page

We sure do! Our products are designed with modular parts so you can replace what you need, not the whole cup. From lid accessories, to plugs, bands and cup bases, many components are available to purchase separately.

You can find them on our replacement parts page

Yes, it's part of our commitment to reducing carbon impact across our supply chain. Whether it’s being on the forefront of introducing industrial-scale recycled material like Tritan Renew, 50% recycled plastic, or 90% recycled stainless steel, vacuum insulated with lead free solder, or local circular economy initiatives with 100% recycled Cold Cup Originals made from our own QC and assembly waste

All our raw materials are free from phthalates (BPA, BPS, BPF) including DEHP, lead and cadmium. Our products are independently tested annually to verify.

Discover more on our materials page

All KeepCup products are hand assembled in our local warehouses in Melbourne and London. We manufacture and assemble locally in Australia and United Kingdom, with components coming from China and Portugal.

Discover more about materials and manufacturing here on our materials page.

We ensure that your cup is not only reusable but also made with a focus on sustainability.

Learn about our commitment to reducing environmental impact on our Impact and Giving Page

Yes! KeepCup is B Corp Certified, and our products are designed to replace disposable packaging.

We offer:

• Reuse impact data 
• Employee engagement resources
• Reuse engagement programs for offices, cafes, and events

KeepCup has done the work. Impact verified, not just claimed. Our Life Cycle Analysis found that after just 24 uses, most KeepCup's have a lower carbon footprint than single use alternatives, with 66 uses for insulated stainless steel products. This sets KeepCup apart in its commitment to drive reuse.

Recycled and recovered materials chosen for longevity. Modular design. Local manufacture and assembly. Sedex audited supply chain, solar-powered offices, Living Wage commitment, oh and B Corp certified since 2014. As a 1% for the Planet member, we've donated $2,000,000 to causes advocating against single-use and for a biodiverse planet.

KeepCup is a business founded on impact, and good product design is how we get there. The best reusable is the one you want to use.

Breakeven is the number of times you need to use a KeepCup to cover the environmental impact of the product lifespan compared to single-use cups. For our insulated Commuter range, that's about 66 uses. Brew Cork, 24 uses and Original 20 uses*. After that every coffee is a win. Give our Impact Calculator a go to track your own impact.

* Bengtsson, J. 2020, Reusable Coffee Cups Life Cycle Assessment and Benchmark, Edge Environment.

The most sustainable KeepCup is the one you'll actually use, but we've conducted a Life Cycle Analysis to determine the breakeven of our reusable range. 

This considers the impact of manufacturing and washing a KeepCup over a four-year lifespan when compared to single-use cups.

KeepCup Original - plastic = 20 uses, KeepCup Brew Cork - tempered glass = 24 uses, KeepCup Thermal & Commuter - insulated stainless steel = 66 uses.

These differences largely reflect the embodied energy in steel manufacturing compared to plastic or glass. This is the bare minimum use of the product but underscores the environmental ‘cost per wear’. Fewer things, good design, built to last, used often. A good way to make decisions around what to purchase.

Yes! Simply complete the form on our Wholesale Portal

Yes! Custom KeepCup's are perfect for on shelf merch, corporate gifts, events and onboarding staff packs. We offer a range of professional printing and engraving options. Get in touch here.

We offer a range of professional customisation finishes depending on the material

• Digital Printing: Full‑colour wrap printing on glass, plastic, or stainless steel
• Pad Printing: colour logo or artwork on glass, plastic, or stainless steel.
• Screen Printing: Multi‑colour printing on silicone bands (up to 5 colours).
• Laser Etching: Precise, permanent engraving on stainless steel and cork

If you want to see how the options look in real life, check out our Custom Printing page

Lead times are measured from order approval and artwork confirmation date to despatch. Our standard timeframe is 3–6 weeks, but if you have a time‑sensitive deadline just let our team know.